Week of 8/6-8/10

Monday: 12-6:00
Tuesday: 10-4:15
Wednesday: 10-1:15 (dentists appointment)
Thursday: 10-4:15
Friday: 10-4:15

Total: 28 hours

Monday:
I made contact with the company we are planning on ordering our medals and ribbons from via email. I did this earlier in the summer, but never received an email back. Donna, from Midwest Trophy sent me an email back asking me to call her the next day. I also emailed my supervisor with a copy of the registration for one of the clinics that will be held at the tournament: The Play Golf America Clinic. Play Golf America will be offering a clinic to both participants and their families at the tournament. I also updated a spreadsheet with the athlete bio information by adding a section for their hometowns to the spreadsheet. This will be used for a media publication involving the athletes and partners playing at the tournament. I made a phone call to an intern for the tournament a couple of years ago, to see if she could answer a question I had about the gifts for the sponsors. I received a couple more confirmation emails from programs confirming their online registration. I did a little more work on the event handbook by sending out information and requests for welcome letters from our sponsors. Also, I worked on the changes to the volunteer handbook that were suggested in our conference call last week. I also did a lot of work putting together the tournament handbook for the tournament.

Tuesday:
I did more work with the Tournament handbook and adding the registration packets to the notebook. I contacted Florida, who has been especially slow in responding to us. We have yet to receive a hardcopy of their information with their housing information, medical forms, and athlete bio information. I was requested to contact them to find out the hometowns of their athletes for the bio pages, but was unsuccessful in my attempts. I received an updated copy of the bio spreadsheet with the information I had added to it. I made another phone call about the picture frames to the intern I had called the day before, and was successful in my attempts to contact her this time. She answered my questions, and cleared up a lot of things so I should be able to confirm my order by next week. I was told to contact her by the gentleman at the company printing our graphics. I began updating a spreadsheet containing caddie information for each of the athletes who are bringing caddies.

Wednesday:
I sent out a mass email with the Play Golf America Registration form attached, with instructions to fax/email it back to me. I finished updating the information on the caddie spreadsheet for my supervisor, though there were a few names I could not find. I spoke over the phone with the lady from they company we are ordering medals and ribbons from, and then she spoke with my supervisor to hammer out some of the details. My supervisor sent me an updated copy of the online info to download to GMS. Now I have all the information I need, so my supervisor and I are on the same page as far as our information goes. I left early today, due to a Dentist's appointment, so I left around 1:15.

Thursday:
I sent our contact at Microw Graphics an email to see if he could send us a mock-up of what our signature scrolls will look like. I also finished up the changes to the volunteer handbook that were suggested in our conference call, and sent them to my supervisor. I also answered a few questions concerning the Play Golf America clinic that I received via email. I also made a few changes to the housing information for North Carolina, they added a coach to their registration, and they are also housing an athlete from Washington, who is traveling by herself. We received more travel information for some of the delegations who had not yet made them.

Friday:
I began My day by going through the housing and travel information for all the delegations who had sent in their information, to double check that it was all correct, and that I had made a note of it all. I spoke with the gentleman from Microw Graphics about the signature scrolls, and he sent us an example of one, and told me to give him a call back on Monday with an idea of what we wanted them to look like. I spent the afternoon working on the athlete bio spreadsheet. I added fields for how long they had been playing golf, their favorite professional, their favorite course, and their interests other than golf. I finished about half of these, and my plan is to finish them Monday. Also, I spent part of the day making copies of a CD to be used next week at the Sport Business Meeting in New Jersey. I made about 40-50 of th 150 copies to be made. I recieved quite a few registration forms for the Play Golf America Clinic, in addition to a few more family registration forms. I sent out some emails concerning the family registration forms, and when the check would be coming in for their meal plans.

Most of my work this week involved working with excel or Microsoft word, in addition to just sending out ALOT of emails and making phone calls, and there was a lot of work on putting together the tournament notebook.

I felt as though I got a lot of work done this week, and cleared up a lot of questions I had about some of the gifts and things we are going to be ordering in the next couple of weeks.

I was still a little frustrated this week because after we finished the updates on the volunteer handbook that were suggested by the gentlemen in Florida, they sent it back to us with more suggestions, it's like they just can't make up their minds.

My goals this week are to finalize some of the details such as the ice for the tournament and updating the event handbook. My entire office will be out of town all week at a business meeting in New Jersey, so part of this work may be done from the office, and part of it may be done from home.

Internship: Wild Dunes Resort: Charleston, SC

My final week at Wild Dunes involved tying up a lot of loose ends, like final evaluations, and exit interviews, in addition to one last shadowing experience at the Tennis Center. The shadowing experience at the Tennis center was not very different from working in the Island Adventures store. That is one thing I learned while I was at the resort; all of the retail outlets operated in very much the same way,using the same POS system, etc. Also, they use a notebook to schedule tennis lessons and keep track of who is giving a lesson to who, and at what time on which day. This was probably my least informational shadowing experience, simply because it was very similar to what I did in the Island Adventures store, and did not get to do much while I was there.

If we had the time to do so, we were supposed to to go the Human resources department and go through an exit interview. This pertained to our experiences here, and if we had any suggestions for the department, etc. I did not get the chance to do an exit interview, but it was a standard procedure for employees who were leaving Wild Dunes.

My last couple of days were not very strenuous, because as my internship came to a close, the end of high season was coming closer too. We had very few children at Camp, and there were decidedly less people working on the Grand Pavilion, and swimming in the pools. My last day of work, I actually did not have to work because we only had three kids in camp, so we did not need four counselors with the kids, and my supervisor decided that I could have the day off.

Overall, this was an experience that I would gladly repeat, there were some things that I would have changed, and some things that definitely could have been done better, but overall, Destination Hotels and Resorts is a very well-run organization, and you would be hard-pressed to find an unenjoyable experience at the resort.