Monday: Not in the office; moving back to school
Tuesday: not in the office: first day of class
Wednesday: Not in the office: 1 1/2 hours from apartment
Thursday: N0 class, 10-4
Friday: Not in the office
Total: 7 1/2 hours
Because it was the first week of class, I did not go into the office very long. I spent a lot of the day on Thursday working on sending out more invitations to the Honored guest banquet. I went through all of the registration packets and double-checked that all of the delegations had sent in their checks and that they hadn't overpaid or underpaid. I spent time adding information to the registration notebook that hadn't been entered in yet. i also spent some time finding flights for my trip to Florida.
Throughout the week I spent some time making a record of the RSVPs I had received for the Honored Guests ceremony.
The time to the tournament is winding down, and my supervisor will be heading down to Florida in the next week or so to get ready for the tournament. I will have to do a lot of work on my own the next couple of weeks. I will have to hammer out some details involving ice, etc. throughout this week.
My schedule for the next couple of weeks will involve my coming in on Tuesday and Thursday, as I do not have any classes on those days.
With the limited amount of time I spent at the office this week I felt as though I got a lot of work done. But I will have to work a lot by myself the next couple of weeks.
Monday, August 27, 2007
Monday, August 20, 2007
Week of 8/13-8/17
Monday: 10-4:15
Tuesday: 10-4
Wednesday: Out of office, 1 hour from home
Thursday: 10-2: 1 hour from home
Friday: Out of office
17 hours, 15 minutes
Monday:
I spent a lot of Monday contacting all of the companies that we are working with to confirm the details of all of our orders before my supervisor left that afternoon. Also, I spent a good portion of the morning going through all of the registration packets and double-checking all of the information I had entered on flight arrivals and departures, to make sure we have people at the airports at the right times. I emailed a gentleman at the PGA Golf Club in Port St. Lucie asking him for a welcome letter for the tournament to put in the event handbook. Also, I spent a lot of time putting new information into event notebook and reorganizing the notebook so as to make its contents flow more reasonably.
Tuesday:
Following up with all of the companies I left messages with the day before. I confirmed the details on the picture frames and signed an invoice to order those. Also, I drafted a letter to the Graphics company to put in writing the details on the graphics we will need for the signature scrolls to go inside the picture frames. I went through the details with the printer, and I confirmed all of those. My major project for this day was getting all of the invitations in the mail for the Honored Guest Reception. I had to print, fold and label all of the invitations. I sent out a mass email to all the delegations concerning discounts on car rentals for the tournament.
Wednesday:
No one was in the office this week due to a sport business meeting in New Jersey, so I worked from home for the last couple of days. I spent some time working on updating the Event handbook, that was my predominant job for this week.
Thursday:
So as to respond to a couple of emails, I had to go into the office to get some information I needed. I went through event notebook to confirm the Registration summary. I also went through the family registrations to confirm who had paid, who hadn't, and who was purchasing a meal plan. I spent some time in the evening working on the event handbook for the tournament.
Friday:
I was out of the office, at home packing for school...:)
Most of my work this week involved working with either excel or Microsoft Word. However, most of what I did involved phone calls and emails to confirm details of the tournament.
This week, I felt as though I got a lot of work done, and I hammered out a lot of details on some of the things we are ordering. I was entrusted with a lot to do this week with my supervisor being out of town.
The tournament is coming closer, so there is going to be a lot of work for me to get done. This next week, I will not be in the office due to school starting. Because the tournament is coming closer, there will be a lot for me to get done from home. This is going to require me to keep in constant contact with my supervisor to find out what needs to be done.
Tuesday: 10-4
Wednesday: Out of office, 1 hour from home
Thursday: 10-2: 1 hour from home
Friday: Out of office
17 hours, 15 minutes
Monday:
I spent a lot of Monday contacting all of the companies that we are working with to confirm the details of all of our orders before my supervisor left that afternoon. Also, I spent a good portion of the morning going through all of the registration packets and double-checking all of the information I had entered on flight arrivals and departures, to make sure we have people at the airports at the right times. I emailed a gentleman at the PGA Golf Club in Port St. Lucie asking him for a welcome letter for the tournament to put in the event handbook. Also, I spent a lot of time putting new information into event notebook and reorganizing the notebook so as to make its contents flow more reasonably.
Tuesday:
Following up with all of the companies I left messages with the day before. I confirmed the details on the picture frames and signed an invoice to order those. Also, I drafted a letter to the Graphics company to put in writing the details on the graphics we will need for the signature scrolls to go inside the picture frames. I went through the details with the printer, and I confirmed all of those. My major project for this day was getting all of the invitations in the mail for the Honored Guest Reception. I had to print, fold and label all of the invitations. I sent out a mass email to all the delegations concerning discounts on car rentals for the tournament.
Wednesday:
No one was in the office this week due to a sport business meeting in New Jersey, so I worked from home for the last couple of days. I spent some time working on updating the Event handbook, that was my predominant job for this week.
Thursday:
So as to respond to a couple of emails, I had to go into the office to get some information I needed. I went through event notebook to confirm the Registration summary. I also went through the family registrations to confirm who had paid, who hadn't, and who was purchasing a meal plan. I spent some time in the evening working on the event handbook for the tournament.
Friday:
I was out of the office, at home packing for school...:)
Most of my work this week involved working with either excel or Microsoft Word. However, most of what I did involved phone calls and emails to confirm details of the tournament.
This week, I felt as though I got a lot of work done, and I hammered out a lot of details on some of the things we are ordering. I was entrusted with a lot to do this week with my supervisor being out of town.
The tournament is coming closer, so there is going to be a lot of work for me to get done. This next week, I will not be in the office due to school starting. Because the tournament is coming closer, there will be a lot for me to get done from home. This is going to require me to keep in constant contact with my supervisor to find out what needs to be done.
Sunday, August 12, 2007
Week of 8/6-8/10
Monday: 12-6:00
Tuesday: 10-4:15
Wednesday: 10-1:15 (dentists appointment)
Thursday: 10-4:15
Friday: 10-4:15
Total: 28 hours
Monday:
I made contact with the company we are planning on ordering our medals and ribbons from via email. I did this earlier in the summer, but never received an email back. Donna, from Midwest Trophy sent me an email back asking me to call her the next day. I also emailed my supervisor with a copy of the registration for one of the clinics that will be held at the tournament: The Play Golf America Clinic. Play Golf America will be offering a clinic to both participants and their families at the tournament. I also updated a spreadsheet with the athlete bio information by adding a section for their hometowns to the spreadsheet. This will be used for a media publication involving the athletes and partners playing at the tournament. I made a phone call to an intern for the tournament a couple of years ago, to see if she could answer a question I had about the gifts for the sponsors. I received a couple more confirmation emails from programs confirming their online registration. I did a little more work on the event handbook by sending out information and requests for welcome letters from our sponsors. Also, I worked on the changes to the volunteer handbook that were suggested in our conference call last week. I also did a lot of work putting together the tournament handbook for the tournament.
Tuesday:
I did more work with the Tournament handbook and adding the registration packets to the notebook. I contacted Florida, who has been especially slow in responding to us. We have yet to receive a hardcopy of their information with their housing information, medical forms, and athlete bio information. I was requested to contact them to find out the hometowns of their athletes for the bio pages, but was unsuccessful in my attempts. I received an updated copy of the bio spreadsheet with the information I had added to it. I made another phone call about the picture frames to the intern I had called the day before, and was successful in my attempts to contact her this time. She answered my questions, and cleared up a lot of things so I should be able to confirm my order by next week. I was told to contact her by the gentleman at the company printing our graphics. I began updating a spreadsheet containing caddie information for each of the athletes who are bringing caddies.
Wednesday:
I sent out a mass email with the Play Golf America Registration form attached, with instructions to fax/email it back to me. I finished updating the information on the caddie spreadsheet for my supervisor, though there were a few names I could not find. I spoke over the phone with the lady from they company we are ordering medals and ribbons from, and then she spoke with my supervisor to hammer out some of the details. My supervisor sent me an updated copy of the online info to download to GMS. Now I have all the information I need, so my supervisor and I are on the same page as far as our information goes. I left early today, due to a Dentist's appointment, so I left around 1:15.
Thursday:
I sent our contact at Microw Graphics an email to see if he could send us a mock-up of what our signature scrolls will look like. I also finished up the changes to the volunteer handbook that were suggested in our conference call, and sent them to my supervisor. I also answered a few questions concerning the Play Golf America clinic that I received via email. I also made a few changes to the housing information for North Carolina, they added a coach to their registration, and they are also housing an athlete from Washington, who is traveling by herself. We received more travel information for some of the delegations who had not yet made them.
Friday:
I began My day by going through the housing and travel information for all the delegations who had sent in their information, to double check that it was all correct, and that I had made a note of it all. I spoke with the gentleman from Microw Graphics about the signature scrolls, and he sent us an example of one, and told me to give him a call back on Monday with an idea of what we wanted them to look like. I spent the afternoon working on the athlete bio spreadsheet. I added fields for how long they had been playing golf, their favorite professional, their favorite course, and their interests other than golf. I finished about half of these, and my plan is to finish them Monday. Also, I spent part of the day making copies of a CD to be used next week at the Sport Business Meeting in New Jersey. I made about 40-50 of th 150 copies to be made. I recieved quite a few registration forms for the Play Golf America Clinic, in addition to a few more family registration forms. I sent out some emails concerning the family registration forms, and when the check would be coming in for their meal plans.
Most of my work this week involved working with excel or Microsoft word, in addition to just sending out ALOT of emails and making phone calls, and there was a lot of work on putting together the tournament notebook.
I felt as though I got a lot of work done this week, and cleared up a lot of questions I had about some of the gifts and things we are going to be ordering in the next couple of weeks.
I was still a little frustrated this week because after we finished the updates on the volunteer handbook that were suggested by the gentlemen in Florida, they sent it back to us with more suggestions, it's like they just can't make up their minds.
My goals this week are to finalize some of the details such as the ice for the tournament and updating the event handbook. My entire office will be out of town all week at a business meeting in New Jersey, so part of this work may be done from the office, and part of it may be done from home.
Internship: Wild Dunes Resort: Charleston, SC
My final week at Wild Dunes involved tying up a lot of loose ends, like final evaluations, and exit interviews, in addition to one last shadowing experience at the Tennis Center. The shadowing experience at the Tennis center was not very different from working in the Island Adventures store. That is one thing I learned while I was at the resort; all of the retail outlets operated in very much the same way,using the same POS system, etc. Also, they use a notebook to schedule tennis lessons and keep track of who is giving a lesson to who, and at what time on which day. This was probably my least informational shadowing experience, simply because it was very similar to what I did in the Island Adventures store, and did not get to do much while I was there.
If we had the time to do so, we were supposed to to go the Human resources department and go through an exit interview. This pertained to our experiences here, and if we had any suggestions for the department, etc. I did not get the chance to do an exit interview, but it was a standard procedure for employees who were leaving Wild Dunes.
My last couple of days were not very strenuous, because as my internship came to a close, the end of high season was coming closer too. We had very few children at Camp, and there were decidedly less people working on the Grand Pavilion, and swimming in the pools. My last day of work, I actually did not have to work because we only had three kids in camp, so we did not need four counselors with the kids, and my supervisor decided that I could have the day off.
Overall, this was an experience that I would gladly repeat, there were some things that I would have changed, and some things that definitely could have been done better, but overall, Destination Hotels and Resorts is a very well-run organization, and you would be hard-pressed to find an unenjoyable experience at the resort.
Tuesday: 10-4:15
Wednesday: 10-1:15 (dentists appointment)
Thursday: 10-4:15
Friday: 10-4:15
Total: 28 hours
Monday:
I made contact with the company we are planning on ordering our medals and ribbons from via email. I did this earlier in the summer, but never received an email back. Donna, from Midwest Trophy sent me an email back asking me to call her the next day. I also emailed my supervisor with a copy of the registration for one of the clinics that will be held at the tournament: The Play Golf America Clinic. Play Golf America will be offering a clinic to both participants and their families at the tournament. I also updated a spreadsheet with the athlete bio information by adding a section for their hometowns to the spreadsheet. This will be used for a media publication involving the athletes and partners playing at the tournament. I made a phone call to an intern for the tournament a couple of years ago, to see if she could answer a question I had about the gifts for the sponsors. I received a couple more confirmation emails from programs confirming their online registration. I did a little more work on the event handbook by sending out information and requests for welcome letters from our sponsors. Also, I worked on the changes to the volunteer handbook that were suggested in our conference call last week. I also did a lot of work putting together the tournament handbook for the tournament.
Tuesday:
I did more work with the Tournament handbook and adding the registration packets to the notebook. I contacted Florida, who has been especially slow in responding to us. We have yet to receive a hardcopy of their information with their housing information, medical forms, and athlete bio information. I was requested to contact them to find out the hometowns of their athletes for the bio pages, but was unsuccessful in my attempts. I received an updated copy of the bio spreadsheet with the information I had added to it. I made another phone call about the picture frames to the intern I had called the day before, and was successful in my attempts to contact her this time. She answered my questions, and cleared up a lot of things so I should be able to confirm my order by next week. I was told to contact her by the gentleman at the company printing our graphics. I began updating a spreadsheet containing caddie information for each of the athletes who are bringing caddies.
Wednesday:
I sent out a mass email with the Play Golf America Registration form attached, with instructions to fax/email it back to me. I finished updating the information on the caddie spreadsheet for my supervisor, though there were a few names I could not find. I spoke over the phone with the lady from they company we are ordering medals and ribbons from, and then she spoke with my supervisor to hammer out some of the details. My supervisor sent me an updated copy of the online info to download to GMS. Now I have all the information I need, so my supervisor and I are on the same page as far as our information goes. I left early today, due to a Dentist's appointment, so I left around 1:15.
Thursday:
I sent our contact at Microw Graphics an email to see if he could send us a mock-up of what our signature scrolls will look like. I also finished up the changes to the volunteer handbook that were suggested in our conference call, and sent them to my supervisor. I also answered a few questions concerning the Play Golf America clinic that I received via email. I also made a few changes to the housing information for North Carolina, they added a coach to their registration, and they are also housing an athlete from Washington, who is traveling by herself. We received more travel information for some of the delegations who had not yet made them.
Friday:
I began My day by going through the housing and travel information for all the delegations who had sent in their information, to double check that it was all correct, and that I had made a note of it all. I spoke with the gentleman from Microw Graphics about the signature scrolls, and he sent us an example of one, and told me to give him a call back on Monday with an idea of what we wanted them to look like. I spent the afternoon working on the athlete bio spreadsheet. I added fields for how long they had been playing golf, their favorite professional, their favorite course, and their interests other than golf. I finished about half of these, and my plan is to finish them Monday. Also, I spent part of the day making copies of a CD to be used next week at the Sport Business Meeting in New Jersey. I made about 40-50 of th 150 copies to be made. I recieved quite a few registration forms for the Play Golf America Clinic, in addition to a few more family registration forms. I sent out some emails concerning the family registration forms, and when the check would be coming in for their meal plans.
Most of my work this week involved working with excel or Microsoft word, in addition to just sending out ALOT of emails and making phone calls, and there was a lot of work on putting together the tournament notebook.
I felt as though I got a lot of work done this week, and cleared up a lot of questions I had about some of the gifts and things we are going to be ordering in the next couple of weeks.
I was still a little frustrated this week because after we finished the updates on the volunteer handbook that were suggested by the gentlemen in Florida, they sent it back to us with more suggestions, it's like they just can't make up their minds.
My goals this week are to finalize some of the details such as the ice for the tournament and updating the event handbook. My entire office will be out of town all week at a business meeting in New Jersey, so part of this work may be done from the office, and part of it may be done from home.
Internship: Wild Dunes Resort: Charleston, SC
My final week at Wild Dunes involved tying up a lot of loose ends, like final evaluations, and exit interviews, in addition to one last shadowing experience at the Tennis Center. The shadowing experience at the Tennis center was not very different from working in the Island Adventures store. That is one thing I learned while I was at the resort; all of the retail outlets operated in very much the same way,using the same POS system, etc. Also, they use a notebook to schedule tennis lessons and keep track of who is giving a lesson to who, and at what time on which day. This was probably my least informational shadowing experience, simply because it was very similar to what I did in the Island Adventures store, and did not get to do much while I was there.
If we had the time to do so, we were supposed to to go the Human resources department and go through an exit interview. This pertained to our experiences here, and if we had any suggestions for the department, etc. I did not get the chance to do an exit interview, but it was a standard procedure for employees who were leaving Wild Dunes.
My last couple of days were not very strenuous, because as my internship came to a close, the end of high season was coming closer too. We had very few children at Camp, and there were decidedly less people working on the Grand Pavilion, and swimming in the pools. My last day of work, I actually did not have to work because we only had three kids in camp, so we did not need four counselors with the kids, and my supervisor decided that I could have the day off.
Overall, this was an experience that I would gladly repeat, there were some things that I would have changed, and some things that definitely could have been done better, but overall, Destination Hotels and Resorts is a very well-run organization, and you would be hard-pressed to find an unenjoyable experience at the resort.
Monday, August 6, 2007
week of 7/30-8/3
Monday: 10-4
Tuesday: 10-4:15
Wednesday: Doctor’s appointment; out of the office
Thursday: 10-4
Friday: 10-4:15
Total: 24.5 hours
Monday:
As I expected, everyone chose to wait until the last minute to send in their registration packets, and we were swamped for all of Monday, and most of the other days of the week as well. Most of my work on Monday involved going through all of the registration packets and taking out the player bio information and faxing it to the lady in charge of putting them together for the tournament. Also, faxing information on housing to the management company in charge of the villas. I began to make separate files for medical forms and family registration forms as well. I have begun separating them to be put into the tournament notebook that I am in charge of making. Also, I began making confirmation emails to the delegations who sent in their online information. I also made another email to the gentleman we are using to print up our gifts to our sponsors about whether or not he knew of any companies who could frame these gifts for us. Also, I began inputting more information in the registration spreadsheet for the delegations who sent in their information.
Tuesday:
My Tuesday was spent in much the same way I spent my Monday: faxing, copying, and sending confirmation emails to delegations who sent in their online information. I am to keep a record of everyone who has confirmed their information, so as to know who we need to contact in the days to come. I spoke with the gentleman from the management company we are working with to rent condos for the tournament to make sure that he had received the same information we had, and to make sure that we had everything that he did. He told me what he didn’t have, and faxed me copies of what I needed.
Thursday:
My Thursday was especially busy because I was not in the office on Wednesday due to a doctor’s appointment. However, most of it was still very much the same as Monday and Tuesday. A lot of faxing, copying, phone calls, etc. The gentleman from Microwgraphics who is printing our gifts for us called me back on Wednesday when I was out of the office, so I called him again on Thursday. However, he was out of the office, and I could not reach him at all during the day. I spoke again with Russ from the management company we are working with to rent condos for the tournament, and he got some contact information he needed for some of the delegations. Also, I began making copies of all the player bio sheets sent in so as to mail them to a lady in charge of media relations at the tournament. This took quite a while, as there are upwards of 200 participants, and we have only one small copier. While searching through the stacks I began to pull out other information such as volunteer forms and partner and coach registration pages, also the doctor’s form request for permission to use a cart during the tournament. I placed all of these in separate piles, organized by state, as they will all go in separate dividers in the registration notebook.
Friday:
Friday, just like every other day, I spent a lot of time faxing, copying, and making phone calls. I especially spent a lot of time finishing copying all of the player bio forms, and separating the registration forms into stacks. I finally got in touch with the gentleman from Microwgraphics about whether or not he had any suggestions as to companies who could make some custom-made frames for the tournament. He made a few phone calls and found two numbers for me. One was called Easel Art, and the other M&M studios. When I called Easel Art, I was slightly put off by a very rude gentleman who I can only assume was the owner/manager of the store. He refused to do business over the phone, he assumed that I had no idea what size frame I would need, and basically no idea what I was doing, and when I assured him that someone would in fact be coming to the store to look at his product before we just told him to put it together, it made no difference. Needless to say, we will not be using Easel Art for the tournament. However, a very nice lady named June was very helpful to me at M&M studios. She sent me pictures of our choices of wood, in addition to invoices with what each type of wood would cost for the number of frames we needed. A major bonus to this studio is that they can provide one-day turnover for us, which will be a major thing because we will be having the gifts signed by the athletes, and taking them to the store the next day to be framed. There was a little confusion as to whether or not I will need to order a matte for the picture frame, or if that will be printed elsewhere, which I hope to clear up on Monday. And lastly, I spent two and a half hours in a conference call to discuss the volunteer handbook that I have spent so much time putting together. This was a very frustrating experience for me, because the two gentlemen in Florida working with volunteers basically tore it apart. They thought it was too long, they didn’t like the way things were worded, they didn’t think the volunteers needed to know all of the information I put in it. While they told me a very good job, they felt that it would be more appropriate as an event handbook, and that in general there was too much information and the volunteers didn’t need to know all of it. This mostly frustrated me because they took out a lot of things in the handbook that my supervisor told me to put into the handbook, but for arguments sake we chose to just let them do it their way.
Feelings:
Frustration; complete and total frustration. I am frustrated with the flood of work that came in because no one sent in their information on time, and I am frustrated at the fact that some people still haven’t sent in their information. I am frustrated that I spent so much time and effort on the volunteer handbook that basically got cut in half throughout the course of the conference call. Again, I’m pretty much just frustrated with this week.
I feel as though I was very effective with my work this week. I made a lot of progress and got a lot of things done. However, I do feel as though I could do a better job of sorting out the registration packets, the way I have done seems to require me to go back through the handbooks two and three times, after I have already put them back together. I could save a lot of time if I just pulled everything out at once.
This week, my computer use was minimal, other than to send out a lot of emails and input information into Excel, I did not spend a lot of time working at my computer, most of it was spent sorting out registration packets.
Next week I will start off by sorting through all of the checks that have been sent in, and making sure they match all of the check numbers that the delegations cited. I will have to keep track of who has paid and who has not, most likely in an excel worksheet. I will also begin contacting the delegations who have not yet confirmed their online information to me. I assume a lot of next week will also involve making the corrections to the volunteer handbook that were mentioned during the conference call, and working more on straightening out the event handbook.
Internship: Wild Dunes Resort, Charleston, SC
Pool cleaning: Everyday of the week, two interns were responsible for cleaning the pools at both the Boardwalk Inn and the Grand Pavilion; three pools total. We began by vaccuming the pools, then skimming the pools, then we emptied the pool filters. When we were done, we were responsible for cleaning out the vaccum to ensure that it worked the way it should every day.
Hooking up the vaccum could be tricky, as it did not always want to work, there were times when we couldn't get the hoses to stay on the vaccum, or it wouldn't pick up the sand in the bottom of the pool.
Often, people did not think about the type of things they brought into the pool, and we would often have to pull cups, or deteriorating napkins out of the pool. One time, I even pulled out a really dirty t-shirt from the bottom of the pool. Also, we sometimes we had to check the chlorine levels in the pool, and if they were too high or too low, we either had to add more chlorine, or close the pool while we waited for some of the chlorine to evaporate.
This was hands-down everyone's least favorite job during the summer, partially because you never knew if it would work properly, so sometimes it took a really long time, other times you might be done really early. We mostly dislike it because it was the dirtiest job we had to do as well, and we also had to get up the earliest to do it, because guests were waiting to get in the pools.
Tuesday: 10-4:15
Wednesday: Doctor’s appointment; out of the office
Thursday: 10-4
Friday: 10-4:15
Total: 24.5 hours
Monday:
As I expected, everyone chose to wait until the last minute to send in their registration packets, and we were swamped for all of Monday, and most of the other days of the week as well. Most of my work on Monday involved going through all of the registration packets and taking out the player bio information and faxing it to the lady in charge of putting them together for the tournament. Also, faxing information on housing to the management company in charge of the villas. I began to make separate files for medical forms and family registration forms as well. I have begun separating them to be put into the tournament notebook that I am in charge of making. Also, I began making confirmation emails to the delegations who sent in their online information. I also made another email to the gentleman we are using to print up our gifts to our sponsors about whether or not he knew of any companies who could frame these gifts for us. Also, I began inputting more information in the registration spreadsheet for the delegations who sent in their information.
Tuesday:
My Tuesday was spent in much the same way I spent my Monday: faxing, copying, and sending confirmation emails to delegations who sent in their online information. I am to keep a record of everyone who has confirmed their information, so as to know who we need to contact in the days to come. I spoke with the gentleman from the management company we are working with to rent condos for the tournament to make sure that he had received the same information we had, and to make sure that we had everything that he did. He told me what he didn’t have, and faxed me copies of what I needed.
Thursday:
My Thursday was especially busy because I was not in the office on Wednesday due to a doctor’s appointment. However, most of it was still very much the same as Monday and Tuesday. A lot of faxing, copying, phone calls, etc. The gentleman from Microwgraphics who is printing our gifts for us called me back on Wednesday when I was out of the office, so I called him again on Thursday. However, he was out of the office, and I could not reach him at all during the day. I spoke again with Russ from the management company we are working with to rent condos for the tournament, and he got some contact information he needed for some of the delegations. Also, I began making copies of all the player bio sheets sent in so as to mail them to a lady in charge of media relations at the tournament. This took quite a while, as there are upwards of 200 participants, and we have only one small copier. While searching through the stacks I began to pull out other information such as volunteer forms and partner and coach registration pages, also the doctor’s form request for permission to use a cart during the tournament. I placed all of these in separate piles, organized by state, as they will all go in separate dividers in the registration notebook.
Friday:
Friday, just like every other day, I spent a lot of time faxing, copying, and making phone calls. I especially spent a lot of time finishing copying all of the player bio forms, and separating the registration forms into stacks. I finally got in touch with the gentleman from Microwgraphics about whether or not he had any suggestions as to companies who could make some custom-made frames for the tournament. He made a few phone calls and found two numbers for me. One was called Easel Art, and the other M&M studios. When I called Easel Art, I was slightly put off by a very rude gentleman who I can only assume was the owner/manager of the store. He refused to do business over the phone, he assumed that I had no idea what size frame I would need, and basically no idea what I was doing, and when I assured him that someone would in fact be coming to the store to look at his product before we just told him to put it together, it made no difference. Needless to say, we will not be using Easel Art for the tournament. However, a very nice lady named June was very helpful to me at M&M studios. She sent me pictures of our choices of wood, in addition to invoices with what each type of wood would cost for the number of frames we needed. A major bonus to this studio is that they can provide one-day turnover for us, which will be a major thing because we will be having the gifts signed by the athletes, and taking them to the store the next day to be framed. There was a little confusion as to whether or not I will need to order a matte for the picture frame, or if that will be printed elsewhere, which I hope to clear up on Monday. And lastly, I spent two and a half hours in a conference call to discuss the volunteer handbook that I have spent so much time putting together. This was a very frustrating experience for me, because the two gentlemen in Florida working with volunteers basically tore it apart. They thought it was too long, they didn’t like the way things were worded, they didn’t think the volunteers needed to know all of the information I put in it. While they told me a very good job, they felt that it would be more appropriate as an event handbook, and that in general there was too much information and the volunteers didn’t need to know all of it. This mostly frustrated me because they took out a lot of things in the handbook that my supervisor told me to put into the handbook, but for arguments sake we chose to just let them do it their way.
Feelings:
Frustration; complete and total frustration. I am frustrated with the flood of work that came in because no one sent in their information on time, and I am frustrated at the fact that some people still haven’t sent in their information. I am frustrated that I spent so much time and effort on the volunteer handbook that basically got cut in half throughout the course of the conference call. Again, I’m pretty much just frustrated with this week.
I feel as though I was very effective with my work this week. I made a lot of progress and got a lot of things done. However, I do feel as though I could do a better job of sorting out the registration packets, the way I have done seems to require me to go back through the handbooks two and three times, after I have already put them back together. I could save a lot of time if I just pulled everything out at once.
This week, my computer use was minimal, other than to send out a lot of emails and input information into Excel, I did not spend a lot of time working at my computer, most of it was spent sorting out registration packets.
Next week I will start off by sorting through all of the checks that have been sent in, and making sure they match all of the check numbers that the delegations cited. I will have to keep track of who has paid and who has not, most likely in an excel worksheet. I will also begin contacting the delegations who have not yet confirmed their online information to me. I assume a lot of next week will also involve making the corrections to the volunteer handbook that were mentioned during the conference call, and working more on straightening out the event handbook.
Internship: Wild Dunes Resort, Charleston, SC
Pool cleaning: Everyday of the week, two interns were responsible for cleaning the pools at both the Boardwalk Inn and the Grand Pavilion; three pools total. We began by vaccuming the pools, then skimming the pools, then we emptied the pool filters. When we were done, we were responsible for cleaning out the vaccum to ensure that it worked the way it should every day.
Hooking up the vaccum could be tricky, as it did not always want to work, there were times when we couldn't get the hoses to stay on the vaccum, or it wouldn't pick up the sand in the bottom of the pool.
Often, people did not think about the type of things they brought into the pool, and we would often have to pull cups, or deteriorating napkins out of the pool. One time, I even pulled out a really dirty t-shirt from the bottom of the pool. Also, we sometimes we had to check the chlorine levels in the pool, and if they were too high or too low, we either had to add more chlorine, or close the pool while we waited for some of the chlorine to evaporate.
This was hands-down everyone's least favorite job during the summer, partially because you never knew if it would work properly, so sometimes it took a really long time, other times you might be done really early. We mostly dislike it because it was the dirtiest job we had to do as well, and we also had to get up the earliest to do it, because guests were waiting to get in the pools.
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